From the app

Open Settings, go to Account and choose Delete account. Read the confirmation before continuing. The app shows progress and an authoritative confirmation when the process finishes. If interrupted, reopen it to recover the status rather than creating another account to solve the same issue.

What is removed

Deletion removes your active cloud account data, wallet and owned items. Your identity is removed or replaced in shared history without erasing other players’ results. Locally saved matches remain on your device. If you need to remove Apple access manually, the app shows instructions. Deleting your Mesa account does not delete your Apple account.

The subscription is separate

Before deleting an account, manage Mesa Club in Apple subscriptions if you want to stop renewal. Removing Mesa or its account does not itself cancel billing. Refund requests follow the applicable Apple process.

Records and help

Minimal security and deletion-proof records are retained for 180 days before the old identity is retired, followed by a 24-hour block while its credentials expire. See Privacy for retry handling, background cleanup and backup retention periods. If you cannot enter the app, email support@mesavenezolana.com; never send passwords or credentials.

Operator and contact

Kai Cianflone — sole proprietor of Mesa Venezolana

support@mesavenezolana.com

Sources and references